Over 9000 Thousand!

Last Updated: July 2, 2025

1. Introduction

Sanaa Tickets ("we," "us," or "our") operates the website tickets.sanaapost.com. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services to purchase tickets, manage bookings, or interact with our platform.

2. Information We Collect

We may collect the following information:

Personal Data:

Full name, email address, phone number, billing/shipping address.

Payment details (e.g., credit card number, expiration date) processed securely via third-party payment gateways.

Government-issued ID (if required for event verification).

Usage Data:

IP address, browser type, device information, pages visited, booking history, and interactions with our site.

Cookies and tracking technologies (see Section 7).

3. How We Use Your Information

We use your data to:

Process ticket purchases and manage bookings.

Communicate order confirmations, event updates, or cancellations.

Provide customer support and respond to inquiries.

Improve our website, services, and user experience.

Prevent fraud, comply with legal obligations, and enforce our Terms of Service.

4. Sharing Your Information

We may share your data with:

Event Organizers: Necessary details (e.g., name, ticket type) for event access.

Service Providers: Payment processors (e.g., Stripe, PayPal), cloud hosting, analytics, and marketing partners.

Legal Authorities: If required by law, court order, or to protect our rights.

Business Transfers: In mergers, acquisitions, or asset sales (with confidentiality safeguards).

We never sell your personal data to third parties for marketing.

5. Data Security

We implement industry-standard measures to protect your data:

Encryption (SSL/TLS) for data transmission.

Secure storage with access restricted to authorized personnel.

Regular security audits and vulnerability assessments.

Note: While we strive for maximum protection, no online system is 100% secure.

6. Your Rights

Depending on your jurisdiction, you may:

Access, correct, or delete your personal data.

Opt out of marketing communications (via "unsubscribe" links).

Withdraw consent for data processing (where applicable).

To exercise these rights, contact us at [[email protected]].

7. Cookies and Tracking Technologies

We use:

Essential Cookies: For site functionality (e.g., login sessions, cart retention).

Analytics Cookies: To monitor traffic and user behavior (e.g., Google Analytics).

Marketing Cookies: For personalized ads (opt-out via browser settings).

You can manage preferences in your browser or our Cookie Banner.

8. Third-Party Links

Our site may link to external services (e.g., event venues, social media). We are not responsible for their privacy practices. Review their policies separately.

9. Data Retention

We retain your data only as long as necessary:

For active bookings, customer service, or legal requirements.

Transactional data is stored for accounting/compliance purposes (typically 3–7 years).

10. International Transfers

Data may be processed outside your country. We ensure transfers comply with applicable laws (e.g., GDPR safeguards).

11. Children’s Privacy

Our services are not intended for users under 16. We do not knowingly collect their data. Contact us if you believe a child has provided information.

12. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our services constitutes acceptance.

13. Contact Us

For questions, requests, or complaints:

Email: [email protected]